Terms and Conditions

Terms of use and store rules: We value your trust. Please review our terms for ordering, payment methods, fast delivery across the Baltics, and return policies. Your comfortable shopping experience is our top priority.

Distance Contract

Date of entry into force: 01.09.2025
Last update: 01.03.2026

This contract is concluded between:

Seller: JD Trade Solutions, SIA
Registration number: 40203568981
Legal address: Rīga, Praulienas iela 2, LV-1021
Email: [email protected]
(Hereinafter – Seller)

and

Buyer: A natural or legal person who places an order in the online store www.jeeshop.eu and confirms their agreement with the terms of this Contract.
(Hereinafter – Buyer)

This Contract does not apply to transactions between legal entities (B2B transactions), unless otherwise agreed by the parties in writing.

1. General Provisions.

1.1. - The Contract defines the rights, obligations, and responsibilities between the Seller and the Buyer when purchasing goods in the online store www.jeeshop.eu. (hereinafter – Online Store).

1.2. - The Contract is considered concluded (enters into force) from the moment the Buyer has placed an order in the Online Store and made payment for the order in accordance with the established procedure.

1.3. - This Contract is drawn up in accordance with the regulatory acts of the Republic of Latvia, including the Consumer Rights Protection Law (Consumer Rights Protection Law) and Cabinet of Ministers Regulation No. 255 "Rules on Distance Contracts".

1.4. - The Seller reserves the right to make changes to the terms of the Contract. Changes take effect from the moment of their publication in the Online Store. The version of the Contract that was in force at the time of placing the order applies to orders.

1.5. - Pre-contractual information: Before placing an order, the Buyer is informed of the following data in accordance with Art. 5 of CM Rules No. 255: product characteristics (including composition and properties of cosmetic products), Seller identification (indicated above), full product price including VAT 21%, delivery cost and calculation method, payment methods, right of withdrawal (see section 5), warranty (see section 6), dispute resolution procedure (see section 8), as well as that Products are ranked in search by relevance and popularity (if applicable). This information is available on the Online Store website before order confirmation.

2. Subject of the Contract.

2.1. - The Seller undertakes to sell and deliver to the Buyer the cosmetic goods ordered by them in the Online Store (hereinafter – Goods), and the Buyer undertakes to accept and pay for the Goods in accordance with the terms of this Contract. The Goods consist of cosmetic products that are not subject to return after opening for hygienic reasons (see clause 5.4).

2.2. - All prices for the Goods are indicated in euros (EUR) and include Value Added Tax (VAT) at a rate of 21%. Delivery costs are not included in the price of the Goods and are calculated separately. If delivery costs or other additional expenses cannot be calculated in advance, a calculation method based on the weight of the Goods, delivery region, and selected method (e.g., standard delivery or express delivery) applies.

3. Placing and Payment of the Order.

3.1. - The Buyer places an order by selecting Goods in the Online Store and adding them to the cart.

3.2. - When placing an order, the Buyer must provide accurate information: name, surname, delivery address, phone number, and email address.

3.3. - The following payment methods are available: credit or debit card (Visa, Mastercard) via the Stripe online payment platform, bank transfer through internet banking (Swedbank, SEB, etc.), or via the PayPal electronic payment system.

3.4. - The order is considered accepted for execution after the Seller receives full payment for the Goods and delivery.

3.5. - After receiving payment, the Seller sends the Buyer an order confirmation by email in the form of a durable medium (e.g., PDF), including all pre-contractual data and a copy of this Contract.

4. Delivery of Goods.

4.1. - Delivery of the Goods is carried out within the territory of Latvia, Lithuania and Estonia.

4.2. - Delivery is carried out via courier services or parcel machines – Omniva, DPD, Venipak, Unisend, Smartpost.

4.3. - Delivery costs depend on the selected method and are calculated at checkout.

4.4. - The estimated delivery time is 1-3 business days from the moment of order confirmation. The maximum delivery time is 30 calendar days from the moment of payment, unless otherwise agreed. The Seller is not responsible for delays caused by the delivery service provider but undertakes to inform the Buyer of such delays.

5. Right of Withdrawal.

5.1. - In accordance with the legislation of the Republic of Latvia, the Buyer has the right to unilaterally withdraw from the Contract within 14 (fourteen) calendar days from the moment of receiving the Goods.

5.2. - To exercise the right of withdrawal, the Buyer must inform the Seller by sending a completed Contract withdrawal form to the email [email protected]. The withdrawal form is available on the website here.

5.3. - The Buyer must return the Goods to the Seller without undue delay, but no later than 14 days after sending the withdrawal statement. All costs associated with returning the Goods are borne by the Buyer.

5.4. - Limitations on the right of withdrawal: In accordance with CM Rules No. 255, the Buyer cannot exercise the right of withdrawal if: a) The Goods have been opened after delivery and cannot be returned for hygiene and health protection reasons. b) The Goods are manufactured according to the Buyer's individual order.

5.5. - The Seller refunds the amount paid by the Buyer for the Goods (excluding additional delivery costs if the Buyer chose a delivery method that is not the cheapest standard one) within 14 days from the moment of receiving the withdrawal statement. The refund is made only to the Buyer's bank account (IBAN specified in the statement). The Seller has the right to withhold the refund until the returned Goods are received or proof of their shipment is provided.

5.6. - The Buyer is responsible for any diminution in the value of the Goods if they have been used for purposes incompatible with ascertaining their nature, characteristics, and functioning (e.g., if the cream has been opened and used).

6. Handling of Complaints.

6.1. - The Buyer has the right to submit a complaint to the Seller regarding the non-conformity of the Goods with the contract terms in accordance with clause (5.1 of this Contract).

6.2. - Complaints should be sent to the email [email protected] with a description of the defect and attached evidence (photos, description).

6.3. - The procedure for handling complaints is regulated by the Consumer Rights Protection Law of the Republic of Latvia. The Seller reviews the complaint within 15 working days from receipt and informs the Buyer of the decision. If the defect is confirmed, the Seller provides, at choice: replacement of the Goods or refund (in the first 6 months – at the Seller's choice in accordance with the CRPL).

7. Processing of Personal Data.

7.1. - All personal data of the Buyer is processed in accordance with Regulation (EU) 2016/679 (GDPR) and the legislation of the Republic of Latvia. Data (name, address, email, phone) is processed for the purposes of order fulfillment, delivery, payment, complaint handling, and, with the Buyer's consent, for marketing (e.g., newsletters).

7.2. - Detailed information on data processing is available in the "Privacy Policy" section on our website. The Buyer has rights to access, rectification, erasure, restriction of processing, objection, and portability in accordance with GDPR. Requests should be sent to [email protected].

8. Dispute Resolution.

8.1. - All disputes and disagreements arising in connection with this Contract shall be resolved by the parties through negotiations.

8.2. - If no agreement is reached, the dispute shall be submitted for consideration to the court of the Republic of Latvia in accordance with the applicable legislation at the Seller's place of registration (Republic of Latvia), unless otherwise provided by EU legislation.

8.3. - The Buyer also has the right to contact the Consumer Rights Protection Centre or use the EU online dispute resolution platform (ODR platform).

Contract withdrawal form

How to Return a Product? Right of Withdrawal Instructions

Changed your mind? No problem! Within 14 days of receiving your order, you can return any item that didn’t suit you. This is your legal right, and we respect it.

To make the return process as quick and simple as possible, please follow these instructions.

Important Conditions for Returning Cosmetics:

Please note: in accordance with legislation and for hygiene reasons, only items that have not been opened can be returned. The original packaging (film, seal, or sticker) must remain intact.

Step-by-Step Return Process:

Step 1: Prepare the Information and Refusal Form.

Find the refusal form. You can copy the form text here (Contract withdrawal form) or download it from MS Word format this link (Contract withdrawal form.docs)
Prepare your order number. You can find it in the confirmation email we sent you.

Step 2: Fill Out the Refusal Form.

This will take just a couple of minutes. Here’s what you need to include:

Order Number: Specify your order number.
Order Receipt Date: The day you picked up the package from the parcel locker or received it from the courier.
Product Name(s): List the names of the products you wish to return.
First and Last Name: Your details as provided in the order.
Bank Account Number (IBAN): Provide your IBAN account number for the refund. We guarantee the security of this information.
Date: The current date. You don’t need to print or sign the form if you’re sending it via email.

Step 3: Send the Completed Form to Us.

Copy the completed form text or attach the file and send it to our email: [email protected]. In the email subject, include: “Return of Order No. [Your Order Number].”

Step 4: Package and Send the Product.

After sending the form, please wait for our confirmation email with the return address.
Securely package the item to prevent damage during transit. It’s best to use the original box.
Send the package to the address we provide. Note: the cost of return shipping is covered by the buyer.

Step 5: Receive Your Refund

Once we receive the returned item and verify that its packaging is intact, we will transfer the refund to your specified account within 14 business days from the date we receive the package.

Key Points in Brief:

Return Period: 14 days from receipt.
Main Condition: The product’s packaging must not be opened.
First Step: Fill out and send the refusal form via email.
Who Pays for Shipping: The buyer.
When You’ll Get Your Refund: Within 14 days after we receive the item back.

If you have any questions, feel free to write to us at [email protected] — we’re always happy to help!